Get up and running.
Everything you need to set up, run, and troubleshoot your Delta Garage service.
Payment Issues & Suspended Services
If a payment fails
Stripe automatically retries a failed card charge a few times over the following days (its own "Smart Retries" schedule) before giving up. You'll get an email as soon as a payment fails, but your service is not suspended just because one attempt failed - it stays running while retries are in progress.
If every retry fails
Once Stripe exhausts its retry attempts without success, your service is suspended and you'll be notified. A suspended server is stopped and unreachable, but nothing is deleted - updating your payment method and completing a new payment brings it right back.
Resolving it yourself
The fastest fix is almost always Manage Billing -> Manage Payment Method in Stripe, updating your card, and letting Stripe process the outstanding invoice. Once payment succeeds, your service is automatically unsuspended - there's no separate "reactivate" step to remember.
If you're still stuck
If your service shows as suspended for a payment reason and updating your card doesn't seem to have resolved it after a few minutes, contact support with your garage name - staff can manually confirm your billing status and resolve it from our side if something's stuck.